(303) 876-7654 sales@renewableoutdoors.com 
Eccotemp Luxé EL5 Portable Outdoor Tankless Water Heater
✓ Lowest Price Guaranteed
✓ FREE Shipping: In Stock Ready To Ship
✓ Questions? Talk to a Eccotemp Expert: 1-303-876-7654
✓ PRICE MATCH GUARANTEE
The Eccotemp EL5 Portable Tankless Water Heater is the number “1” trusted and sold CSA approved portable tankless water heater. The EL5 was meticulously designed in Summerville, SC, with quality, features and price in mind. The Eccotemp EL5 Portable Tankless Water Heater features an Extreme All-Weather Rain Cap and a Tri-Coat Pearl White painted body, which gives the EL5 a beautiful look and feel unlike anything on the market today. The unique steel designed carrying handle adds an element of durability and quality.
The EL5 comes with a clear & bright Digital Temperature Display with an ON/OFF and Pressure Indicator Light. The Advanced Pressure LED indicator light takes all guesswork out of ensuring your water heater has enough water pressure to operate! The Digital ON/OFF LED Indicator is powered by “4 x AA” batteries, and lets you know when the water heater is on or off. Precision adjustable Water and Gas Knobs allow you to set the ideal outgoing water temperature to ensure maximum comfort. The Eccotemp EL5 safety features include a built-in Anti-Flame Tilt Switch that shuts the water heater off when tilted past 45 degrees, as well as multiple sensors that regulate temperature and prevent scalding.
With Eccotemp, quality, safety and affordability are always our top priority. The EL5 is tested to operate and heat water instantly at elevations up to 2000 ft. This water heater can be used in a variety of applications: camping, hunting, poolside, pet washing, vehicle cleaning or even in your greenhouse, food truck or tiny home!
Simply attach a garden hose and a 20-pound (lb.) propane tank and you are guaranteed to enjoy the luxury of hot water anywhere. You get instant, endless hot water wherever you are. See why thousands of happy customers buy the Eccotemp EL5 to make daily tasks much easier. No electricity where you are? The EL5 portable tankless water heater is perfect for off-grid where electricity is not readily available.
The ideal operating range for the EL5 is 20~80 PSI with a 1.5 GPM flow. For low water flow/pressure situations, Eccotemp recommends using the Eccotemp EccoFlo 12-volt pump & Strainer (purchased separately) to give you an extra boost of waterpower.
- Lightweight, easy-to-carry and compact, this water heater can be used camping, hunting, poolside, pet washing, vehicle cleaning or even in your greenhouse, food truck or tiny home!
- Rated at 1.5 Gallons per minute (GPM) with an achievable temperature range of 50 – 120 degrees Fahrenheit. Flow rate allows for one point of use (i.e. one shower).
- Enhanced durability in design built to operate in extreme weather conditions. Upgraded rain cap withstands toughest conditions. Tough tri-layered powder coat paint for rugged use and high-grade steel construction makes the EL5 ready for every adventure.
- Easy to read LED digital display. Bright power, incoming & outcoming water, and pressure indicator lights.
- The EL5 runs on a standard 20 lb. Liquid Propane tank, is equipped with an electronic ignition, and is powered by “AA” batteries.
- CSA certified for use in the US and Canada. This tankless water heater meets and exceeds all safety and efficiency requirements according to the DOE
- Features a Safety Shut Off Switch that automatically shuts down the water heater when tilted more than 45 degrees.
- Low pressure activation at 20 PSI & easily connected to a standard garden hose.
- Limited Manufacturer Warranty (Heat Exchanger: 2 Years, Parts: 2 Years), live chat, appointments for product support, and self-help guides will give you peace of mind that the Eccotemp EL5 will keep you in hot water for years
- What's Included: Eccotemp EL5 Portable Tankless Water Heater, 3 spray shower headset, carrying bag, 3 ½" CSA certified gas regulator and hose, mounting hardware, and garden hose quick connect and adapter
Product Features:
- 1.5 GPM
- Super charged 37,500 BTUs
- Use anytime, anywhere
- Digital LED pressure indicator
- Digital LED “ON” indicator
- Digital LED temperature display
- Tilt switch safety technology
- 4 AA battery ignition
- Liquid propane fired
- Compact design
- 2 Year manufacturer warranty
- Advanced over temperature safety
- Meticulously designed steel case and durable steel carrying handle
- Beautiful tri-coat pearl white powder coat painting
Product Dimensions:
17"H X 12.5"W X 5.5"D
Product Weight:
14.5 lbs.
What's Included:
Eccotemp EL5 Portable Tankless Water Heater, New EccoSpray Shower Head & Hose , CSA certified gas regulator and hose, mounting hardware, and garden hose quick connect and adapter
Product Manual:
English
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at mailto: sales@renewableoutdoors.com
Why Buy From Us
Renewable Outdoors was created to become the number one destination for renewable energy and eco-friendly products. Renewable Outdoors is a place where you get the coolest products out there while also saving the planet. We only offer the best products that make a true impact on the world in the best way. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Renewable Outdoors is the #1 store for renewable energy, camping gear, off grid supplies, and more!
-
WE PUT OUR CUSTOMERS FIRST
We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time.
-
WE LOVE SAVING THE PLANET AND THE OUTDOORS AS MUCH AS YOU DO
When you call us, you get an expert in the renewable and outdoor industry on the other line. A large part of our team is from the mountains of Colorado where renewable energy and outdoors are second nature. Whether you are looking for solar generators, EV chargers, or anything else, we truly invest ourselves in understanding our products.
-
WE ARE THE EXPERTS IN THE INDUSTRY
By working closely with a large number of the best brands in the renewable energy and outdoors industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.
More Reasons to Love Renewable Outdoors:
-
Price Match Guarantee
- Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
-
Free Shipping
- All orders shipped to the lower 48 U.S. states ship FREE.
- If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well.
-
100% Safe & Secure Ordering
- Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
-
McAfee Shopping Guarantee
- Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee all FREE of charge when you order with us.
-
Volume Discounts
-
If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@renewableoutdoors.com for a quote.
-
We Are An Authorized Dealer
- Renewable Outdoors is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.
This is why Renewable Outdoors is the #1 Source for your ultimate renewable energy and outdoors experience!
Shipping and Returns Policy
Free Shipping Promotion:
Shipping costs for our business are typically around $15 for accessories can range and up to $500 for larger items. However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!
If you would like an order shipped to anywhere else in the world, please email us at sales@renewableoutdoors.com and we will gladly work something out with you!
Renewable Outdoors reserves the right to cancel this offer at anytime
Order Confirmation:
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.
If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Order Shipment:
Your order will ship within the lead time we have posted on the product page. We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@renewableoutdoors.com
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.
Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.
If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.
You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call 303-876-7654 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
Damages:
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.
If your product is defective or sustains damage during shipping, please contact us at sales@renewableoutdoors.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Renewable Outdoors Customer Service at 303-876-7654 for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.
If you authorize the freight company to leave freight without a signature, Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Renewable Outdoors cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
All orders canceled after 48 hours are subject to a $50 administration fee, regardless of whether your order has shipped. If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order.
How do I return a product?
If you want to return an item, please send an email to sales@renewableoutdoors.com
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unopened in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number and there is a 30% restocking fee for all returns.
Upon receiving and inspecting the returned product, Renewable Outdoors will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.
If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs. Customers are responsible for paying all shipping and handling costs for returning an item.
FAQs
Which payment methods do you accept?
-
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
-
PayPal
-
Google Pay
What is your return policy?
Please see our We Accept Returns page for more information.
What is your cancellation policy?
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the Free Shipping & Easy Returns page. Refunds will only be issued to the original credit card that you use when placing your order.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@renewableoutdoors.com and we will process an insurance claim on your behalf.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
If you would like to place an order by phone, give us a call at 1-844-345-2677.
How will my order be fulfilled?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How can I change My Account information?
You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.
Do you charge sales tax?
Only customers residing in the state of Colorado will be charged sales tax. Orders from outside Colorado will not be charged sales tax.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at (our email)
How long will it take for my order to ship?
This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is in stock and we process the charges to your credit card it will ship within 3 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@renewableoutdoors.com.
Can you ship to a P.O. Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.
Didn't find what you were looking for?
We would be glad to assist you. Visit us at our contact us page or fill in the form below.
The Eccotemp EL5 Portable Tankless Water Heater is the number “1” trusted and sold CSA approved portable tankless water heater. The EL5 was meticulously designed in Summerville, SC, with quality, features and price in mind. The Eccotemp EL5 Portable Tankless Water Heater features an Extreme All-Weather Rain Cap and a Tri-Coat Pearl White painted body, which gives the EL5 a beautiful look and feel unlike anything on the market today. The unique steel designed carrying handle adds an element of durability and quality.
The EL5 comes with a clear & bright Digital Temperature Display with an ON/OFF and Pressure Indicator Light. The Advanced Pressure LED indicator light takes all guesswork out of ensuring your water heater has enough water pressure to operate! The Digital ON/OFF LED Indicator is powered by “4 x AA” batteries, and lets you know when the water heater is on or off. Precision adjustable Water and Gas Knobs allow you to set the ideal outgoing water temperature to ensure maximum comfort. The Eccotemp EL5 safety features include a built-in Anti-Flame Tilt Switch that shuts the water heater off when tilted past 45 degrees, as well as multiple sensors that regulate temperature and prevent scalding.
With Eccotemp, quality, safety and affordability are always our top priority. The EL5 is tested to operate and heat water instantly at elevations up to 2000 ft. This water heater can be used in a variety of applications: camping, hunting, poolside, pet washing, vehicle cleaning or even in your greenhouse, food truck or tiny home!
Simply attach a garden hose and a 20-pound (lb.) propane tank and you are guaranteed to enjoy the luxury of hot water anywhere. You get instant, endless hot water wherever you are. See why thousands of happy customers buy the Eccotemp EL5 to make daily tasks much easier. No electricity where you are? The EL5 portable tankless water heater is perfect for off-grid where electricity is not readily available.
The ideal operating range for the EL5 is 20~80 PSI with a 1.5 GPM flow. For low water flow/pressure situations, Eccotemp recommends using the Eccotemp EccoFlo 12-volt pump & Strainer (purchased separately) to give you an extra boost of waterpower.
- Lightweight, easy-to-carry and compact, this water heater can be used camping, hunting, poolside, pet washing, vehicle cleaning or even in your greenhouse, food truck or tiny home!
- Rated at 1.5 Gallons per minute (GPM) with an achievable temperature range of 50 – 120 degrees Fahrenheit. Flow rate allows for one point of use (i.e. one shower).
- Enhanced durability in design built to operate in extreme weather conditions. Upgraded rain cap withstands toughest conditions. Tough tri-layered powder coat paint for rugged use and high-grade steel construction makes the EL5 ready for every adventure.
- Easy to read LED digital display. Bright power, incoming & outcoming water, and pressure indicator lights.
- The EL5 runs on a standard 20 lb. Liquid Propane tank, is equipped with an electronic ignition, and is powered by “AA” batteries.
- CSA certified for use in the US and Canada. This tankless water heater meets and exceeds all safety and efficiency requirements according to the DOE
- Features a Safety Shut Off Switch that automatically shuts down the water heater when tilted more than 45 degrees.
- Low pressure activation at 20 PSI & easily connected to a standard garden hose.
- Limited Manufacturer Warranty (Heat Exchanger: 2 Years, Parts: 2 Years), live chat, appointments for product support, and self-help guides will give you peace of mind that the Eccotemp EL5 will keep you in hot water for years
- What's Included: Eccotemp EL5 Portable Tankless Water Heater, 3 spray shower headset, carrying bag, 3 ½" CSA certified gas regulator and hose, mounting hardware, and garden hose quick connect and adapter
Product Features:
- 1.5 GPM
- Super charged 37,500 BTUs
- Use anytime, anywhere
- Digital LED pressure indicator
- Digital LED “ON” indicator
- Digital LED temperature display
- Tilt switch safety technology
- 4 AA battery ignition
- Liquid propane fired
- Compact design
- 2 Year manufacturer warranty
- Advanced over temperature safety
- Meticulously designed steel case and durable steel carrying handle
- Beautiful tri-coat pearl white powder coat painting
Product Dimensions:
17"H X 12.5"W X 5.5"D
Product Weight:
14.5 lbs.
What's Included:
Eccotemp EL5 Portable Tankless Water Heater, New EccoSpray Shower Head & Hose , CSA certified gas regulator and hose, mounting hardware, and garden hose quick connect and adapter
Product Manual:
English
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at mailto: sales@renewableoutdoors.com
Why Buy From Us
Renewable Outdoors was created to become the number one destination for renewable energy and eco-friendly products. Renewable Outdoors is a place where you get the coolest products out there while also saving the planet. We only offer the best products that make a true impact on the world in the best way. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Renewable Outdoors is the #1 store for renewable energy, camping gear, off grid supplies, and more!
-
WE PUT OUR CUSTOMERS FIRST
We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time.
-
WE LOVE SAVING THE PLANET AND THE OUTDOORS AS MUCH AS YOU DO
When you call us, you get an expert in the renewable and outdoor industry on the other line. A large part of our team is from the mountains of Colorado where renewable energy and outdoors are second nature. Whether you are looking for solar generators, EV chargers, or anything else, we truly invest ourselves in understanding our products.
-
WE ARE THE EXPERTS IN THE INDUSTRY
By working closely with a large number of the best brands in the renewable energy and outdoors industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.
More Reasons to Love Renewable Outdoors:
-
Price Match Guarantee
- Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
-
Free Shipping
- All orders shipped to the lower 48 U.S. states ship FREE.
- If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well.
-
100% Safe & Secure Ordering
- Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
-
McAfee Shopping Guarantee
- Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee all FREE of charge when you order with us.
-
Volume Discounts
-
If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@renewableoutdoors.com for a quote.
-
We Are An Authorized Dealer
- Renewable Outdoors is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.
This is why Renewable Outdoors is the #1 Source for your ultimate renewable energy and outdoors experience!
Shipping and Returns Policy
Free Shipping Promotion:
Shipping costs for our business are typically around $15 for accessories can range and up to $500 for larger items. However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!
If you would like an order shipped to anywhere else in the world, please email us at sales@renewableoutdoors.com and we will gladly work something out with you!
Renewable Outdoors reserves the right to cancel this offer at anytime
Order Confirmation:
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.
If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Order Shipment:
Your order will ship within the lead time we have posted on the product page. We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@renewableoutdoors.com
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.
Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.
If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.
You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call 303-876-7654 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
Damages:
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.
If your product is defective or sustains damage during shipping, please contact us at sales@renewableoutdoors.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Renewable Outdoors Customer Service at 303-876-7654 for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.
If you authorize the freight company to leave freight without a signature, Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Renewable Outdoors cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
All orders canceled after 48 hours are subject to a $50 administration fee, regardless of whether your order has shipped. If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order.
How do I return a product?
If you want to return an item, please send an email to sales@renewableoutdoors.com
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unopened in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number and there is a 30% restocking fee for all returns.
Upon receiving and inspecting the returned product, Renewable Outdoors will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.
If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs. Customers are responsible for paying all shipping and handling costs for returning an item.
FAQs
Which payment methods do you accept?
-
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
-
PayPal
-
Google Pay
What is your return policy?
Please see our We Accept Returns page for more information.
What is your cancellation policy?
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the Free Shipping & Easy Returns page. Refunds will only be issued to the original credit card that you use when placing your order.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@renewableoutdoors.com and we will process an insurance claim on your behalf.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
If you would like to place an order by phone, give us a call at 1-844-345-2677.
How will my order be fulfilled?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How can I change My Account information?
You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.
Do you charge sales tax?
Only customers residing in the state of Colorado will be charged sales tax. Orders from outside Colorado will not be charged sales tax.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at (our email)
How long will it take for my order to ship?
This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is in stock and we process the charges to your credit card it will ship within 3 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@renewableoutdoors.com.
Can you ship to a P.O. Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.
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