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Generac Protector Series 25kW Natural Gas or Propane Standby Generator Single Phase | RG02515ANAX

✓ Authorized Generac Dealer
✓ Lowest Price Guaranteed
✓ Brand New & FREE Shipping: In Stock Ready To Ship
✓ Questions? Talk to a Generac Expert: 1-303-876-7654
✓ PRICE MATCH GUARANTEE

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$11,397.00
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Generac Protector 25kW Standby Generator.  Automatic backup for large or custom homes.  Looking to back up your entire home, or more items than usual?  Consider the Protector Series 25kW gaseous automatic backup generator.  This unit powers essential appliances and modern technologies during power outages, allowing homeowners and their families to continue living life comfortably and without interruption.

True Power Technology - Delivers best-in class power quality with less than 5% total harmonic distortion (THD) for clean, smooth operation of sensitive electronics and appliances.

Evolution Controller - A cutting-edge, intuitive control.  The Evolution controller features a multilingual, two-line LCD text display with color-coded, backlit buttons.  It has received upgrades, including USB flash capability, smart battery charging, voltage adjustment, and backlit membrane pad style buttons.

5-Year Limited Warranty with Extended Warranty Option - Generac is proud of their innovative product design, high quality and first-class reliability so they stand behind them with a strong limited warranty. (Extended warranty sold separately.)

Aluminum Enclosure Available - Aluminum enclosures provide enhanced durability, and are corrosion resistant - ideal for homes located in coastal and salt-air environments.

Quiet-Test - All backup generators run a weekly test to ensure the system is running properly.  Thanks to Quiet-Test, your Protector Series home generator runs its self-test at a lower, quieter RPM, which can be programmed to run weekly, bi-weekly, or monthly.

Mobile Link Remote Monitoring - Protector Series Generators come equipped with Mobile Link Connectivity. Monitor generator status from anywhere with a smartphone, tablet, or PC. Access status and maintenance alerts. Connect with authorized service dealers for fast, proactive service.

Additional Features - Improved stub ups and electrical connection access decrease installation costs.   All connections are dual conductor rated, and the implementation of quick connects for the control wires, completely eliminates the need for crimping or lugging.  Improved customer connection access, which decreases installation costs.

Manufactures Limited Warranty: 5 Years

Product Specifications

Model

Model Number

RG02515ANAX

Manufacturer

Generac Power Systems

Made In USA

Yes

Rated Watts

25kW

Rated Amps

104

Voltage

120/240V Single Phase

A/C Ton Rating

5 Ton

Enclosure

Aluminum

UL Listed

Yes

Decibel Rating

59 dbA @ 23 ft Exercise Mode

Type

Standby Generator

Series Name

Protector Gas

Transfer Switch Model

Sold Separately

Features

Starting System

Automatic Start

Low Oil Alert

Yes

Hour Meter

Yes

Battery Requirement

Group 26 525CCA

Mounting Pad

Requires Prepared Site

Weight

835 lbs

Dimensions

62.9L x 29W x 29.7H

Warranty Information

Consumer Warranty

5 Year Limited Warranty

Engine

Engine Brand

Generac

Engine Size

1.5L

Engine RPM

3600

Cooling System

Liquid Cooled

Alternator

Frequency

60 Hz

Auto Voltage Regulation

Yes

Fuel

Fuel Type

Natural Gas (NG) / Propane (LP)

Fuel Gauge

No

NG Power Capacity

25kW

LP Power Capacity

25kW

NG Consumption @ Full Load

430 cu.ft/hr

NG Consumption @ Half Load

297 cu.ft/hr

LP Consumption @ Full Load

4.7 gal/hr

LP Consumption @ Half Load

3.3 gal/hr
Shipping
Renewable Outdoors is offering FREE SHIPPING for a limited time on all orders delivered within the contiguous United States.

    If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at mailto: sales@renewableoutdoors.com. Some Exclusions Apply For Free Shipping. 

     

    Why Buy From Us

    Renewable Outdoors was created to become the number one destination for renewable energy and eco-friendly products. Renewable Outdoors is a place where you get the coolest products out there while also saving the planet. We only offer the best products that make a true impact on the world in the best way. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Renewable Outdoors is the #1 store for renewable energy, camping gear, off grid supplies, and more! 

    • WE PUT OUR CUSTOMERS FIRST

    We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. 

    • WE LOVE SAVING THE PLANET AND THE OUTDOORS AS MUCH AS YOU DO

    When you call us, you get an expert in the renewable and outdoor industry on the other line. A large part of our team is from the mountains of Colorado where renewable energy and outdoors are second nature. Whether you are looking for solar generators, EV chargers, or anything else, we truly invest ourselves in understanding our products.

    • WE ARE THE EXPERTS IN THE INDUSTRY

    By working closely with a large number of the best brands in the renewable energy and outdoors industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.

    More Reasons to Love Renewable Outdoors:

    • Price Match Guarantee

      • Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
    • Free Shipping on Most Orders

      • Most orders shipped to the lower 48 U.S. states ship FREE. 
        • If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well.
    • 100% Safe & Secure Ordering

      • Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
    • McAfee Shopping Guarantee

      • Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee most FREE of charge when you order with us.
    • Volume Discounts

      •  If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@renewableoutdoors.com for a quote.
    • We Are An Authorized Dealer

      • Renewable Outdoors is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.

    This is why Renewable Outdoors is the #1 Source for your ultimate renewable energy and outdoors experience!

    Shipping and Returns Policy

    Shipping Promotion:

    Shipping costs for our business are typically around $15 for accessories can range and up to $500 for larger items.  However, for a limited time only, we are offering free shipping on most products to the lower 48 states in the U.S.. No minimum order required! Some small exclusions apply

    If you would like an order shipped to anywhere else in the world, please email us at sales@renewableoutdoors.com and we will gladly work something out with you!

    Renewable Outdoors reserves the right to cancel this offer at anytime

    Order Confirmation:

    After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment. 

    If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

    Order Shipment:

    Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse. 

    If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@renewableoutdoors.com

    Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.

    Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.

    Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.

    If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.

     

    Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.

    You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call 303-876-7654 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.

    Damages:

    ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. 

    If your product is defective or sustains damage during shipping, please contact us at sales@renewableoutdoors.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

    If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Renewable Outdoors  Customer Service at 303-876-7654 for further assistance with the damaged shipment.

    Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

    Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.

    If you authorize the freight company to leave freight without a signature, Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

    If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Renewable Outdoors cannot be held liable for any damages or missing pieces for accepted via signature delivery.

    Cancellations & Refunds:

    To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can. 

    All orders canceled after 48 hours could be subject to a $50 administration fee, regardless of whether your order has shipped.  Refunds will be issued to the credit card that you used when placing your order.

    How do I return a product?

    If you want to return an item, please send an email to sales@renewableoutdoors.com

    Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unopened in the original packaging.

    We do not accept returns of used products.  You should also provide us with a receipt of your purchase and a reason for returning the item.

    Please note that you cannot return an item without a valid return authorization number.  

    Upon receiving and inspecting the returned product, Renewable Outdoors will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.

    If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs.  Customers could be responsible for paying all shipping and handling costs for returning an item.

     

    FAQs

    Which payment methods do you accept?

    • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)

    • PayPal

    • Google Pay

      What is your return policy?

      Please see our We Accept Returns page for more information.

      What is your cancellation policy?

      All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the Shipping & Easy Returns page. Refunds will only be issued to the original credit card that you use when placing your order.

      What if my product is damaged?

      Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to sales@renewableoutdoors.com and we will process an insurance claim on your behalf.

      How do I place an order?

      First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

      You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

      Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

      If you would like to place an order by phone, give us a call at 1-844-345-2677.

      How will my order be fulfilled?

      As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

      Will you send an order confirmation via e-mail?

      An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

      How can I change My Account information?

      You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

      Do you charge sales tax?

      Only customers residing in the state of California, Colorado, Arizona, Pennsylvania, and Florida will be charged sales tax. Orders from outside of California, Colorado, Arizona, Pennsylvania, and Florida will not be charged sales tax. However, for EG4 products, tax must be charged for all states that charge sales tax. It is a EG4 policy.

      How can I make a change or cancel my order?

      Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at (our email)

      How long will it take for my order to ship?

      This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is in stock and we process the charges to your credit card it will ship within 3 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@renewableoutdoors.com.

      Can you ship to a P.O. Box or an APO Address?

      At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

      Didn't find what you were looking for?

      We would be glad to assist you. Visit us at our contact us page or fill in the form below.

      Generac Protector 25kW Standby Generator.  Automatic backup for large or custom homes.  Looking to back up your entire home, or more items than usual?  Consider the Protector Series 25kW gaseous automatic backup generator.  This unit powers essential appliances and modern technologies during power outages, allowing homeowners and their families to continue living life comfortably and without interruption.

      True Power Technology - Delivers best-in class power quality with less than 5% total harmonic distortion (THD) for clean, smooth operation of sensitive electronics and appliances.

      Evolution Controller - A cutting-edge, intuitive control.  The Evolution controller features a multilingual, two-line LCD text display with color-coded, backlit buttons.  It has received upgrades, including USB flash capability, smart battery charging, voltage adjustment, and backlit membrane pad style buttons.

      5-Year Limited Warranty with Extended Warranty Option - Generac is proud of their innovative product design, high quality and first-class reliability so they stand behind them with a strong limited warranty. (Extended warranty sold separately.)

      Aluminum Enclosure Available - Aluminum enclosures provide enhanced durability, and are corrosion resistant - ideal for homes located in coastal and salt-air environments.

      Quiet-Test - All backup generators run a weekly test to ensure the system is running properly.  Thanks to Quiet-Test, your Protector Series home generator runs its self-test at a lower, quieter RPM, which can be programmed to run weekly, bi-weekly, or monthly.

      Mobile Link Remote Monitoring - Protector Series Generators come equipped with Mobile Link Connectivity. Monitor generator status from anywhere with a smartphone, tablet, or PC. Access status and maintenance alerts. Connect with authorized service dealers for fast, proactive service.

      Additional Features - Improved stub ups and electrical connection access decrease installation costs.   All connections are dual conductor rated, and the implementation of quick connects for the control wires, completely eliminates the need for crimping or lugging.  Improved customer connection access, which decreases installation costs.

      Manufactures Limited Warranty: 5 Years

      Product Specifications

      Model

      Model Number

      RG02515ANAX

      Manufacturer

      Generac Power Systems

      Made In USA

      Yes

      Rated Watts

      25kW

      Rated Amps

      104

      Voltage

      120/240V Single Phase

      A/C Ton Rating

      5 Ton

      Enclosure

      Aluminum

      UL Listed

      Yes

      Decibel Rating

      59 dbA @ 23 ft Exercise Mode

      Type

      Standby Generator

      Series Name

      Protector Gas

      Transfer Switch Model

      Sold Separately

      Features

      Starting System

      Automatic Start

      Low Oil Alert

      Yes

      Hour Meter

      Yes

      Battery Requirement

      Group 26 525CCA

      Mounting Pad

      Requires Prepared Site

      Weight

      835 lbs

      Dimensions

      62.9L x 29W x 29.7H

      Warranty Information

      Consumer Warranty

      5 Year Limited Warranty

      Engine

      Engine Brand

      Generac

      Engine Size

      1.5L

      Engine RPM

      3600

      Cooling System

      Liquid Cooled

      Alternator

      Frequency

      60 Hz

      Auto Voltage Regulation

      Yes

      Fuel

      Fuel Type

      Natural Gas (NG) / Propane (LP)

      Fuel Gauge

      No

      NG Power Capacity

      25kW

      LP Power Capacity

      25kW

      NG Consumption @ Full Load

      430 cu.ft/hr

      NG Consumption @ Half Load

      297 cu.ft/hr

      LP Consumption @ Full Load

      4.7 gal/hr

      LP Consumption @ Half Load

      3.3 gal/hr
      Shipping
      Renewable Outdoors is offering FREE SHIPPING for a limited time on all orders delivered within the contiguous United States.

        If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at mailto: sales@renewableoutdoors.com. Some Exclusions Apply For Free Shipping. 

         

        Why Buy From Us

        Renewable Outdoors was created to become the number one destination for renewable energy and eco-friendly products. Renewable Outdoors is a place where you get the coolest products out there while also saving the planet. We only offer the best products that make a true impact on the world in the best way. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Renewable Outdoors is the #1 store for renewable energy, camping gear, off grid supplies, and more! 

        • WE PUT OUR CUSTOMERS FIRST

        We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. 

        • WE LOVE SAVING THE PLANET AND THE OUTDOORS AS MUCH AS YOU DO

        When you call us, you get an expert in the renewable and outdoor industry on the other line. A large part of our team is from the mountains of Colorado where renewable energy and outdoors are second nature. Whether you are looking for solar generators, EV chargers, or anything else, we truly invest ourselves in understanding our products.

        • WE ARE THE EXPERTS IN THE INDUSTRY

        By working closely with a large number of the best brands in the renewable energy and outdoors industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.

        More Reasons to Love Renewable Outdoors:

        • Price Match Guarantee

          • Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
        • Free Shipping on Most Orders

          • Most orders shipped to the lower 48 U.S. states ship FREE. 
            • If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well.
        • 100% Safe & Secure Ordering

          • Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
        • McAfee Shopping Guarantee

          • Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee most FREE of charge when you order with us.
        • Volume Discounts

          •  If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@renewableoutdoors.com for a quote.
        • We Are An Authorized Dealer

          • Renewable Outdoors is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.

        This is why Renewable Outdoors is the #1 Source for your ultimate renewable energy and outdoors experience!

        Shipping and Returns Policy

        Shipping Promotion:

        Shipping costs for our business are typically around $15 for accessories can range and up to $500 for larger items.  However, for a limited time only, we are offering free shipping on most products to the lower 48 states in the U.S.. No minimum order required! Some small exclusions apply

        If you would like an order shipped to anywhere else in the world, please email us at sales@renewableoutdoors.com and we will gladly work something out with you!

        Renewable Outdoors reserves the right to cancel this offer at anytime

        Order Confirmation:

        After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment. 

        If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

        Order Shipment:

        Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse. 

        If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@renewableoutdoors.com

        Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.

        Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.

        Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.

        If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.

         

        Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.

        You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call 303-876-7654 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.

        Damages:

        ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. 

        If your product is defective or sustains damage during shipping, please contact us at sales@renewableoutdoors.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

        If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Renewable Outdoors  Customer Service at 303-876-7654 for further assistance with the damaged shipment.

        Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

        Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.

        If you authorize the freight company to leave freight without a signature, Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.

        If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Renewable Outdoors cannot be held liable for any damages or missing pieces for accepted via signature delivery.

        Cancellations & Refunds:

        To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can. 

        All orders canceled after 48 hours could be subject to a $50 administration fee, regardless of whether your order has shipped.  Refunds will be issued to the credit card that you used when placing your order.

        How do I return a product?

        If you want to return an item, please send an email to sales@renewableoutdoors.com

        Returns will only be accepted within 30 days of the receipt of your product.  The product must be returned unopened in the original packaging.

        We do not accept returns of used products.  You should also provide us with a receipt of your purchase and a reason for returning the item.

        Please note that you cannot return an item without a valid return authorization number.  

        Upon receiving and inspecting the returned product, Renewable Outdoors will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.

        If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs.  Customers could be responsible for paying all shipping and handling costs for returning an item.

         

        FAQs

        Which payment methods do you accept?

        • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)

        • PayPal

        • Google Pay

          What is your return policy?

          Please see our We Accept Returns page for more information.

          What is your cancellation policy?

          All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the Shipping & Easy Returns page. Refunds will only be issued to the original credit card that you use when placing your order.

          What if my product is damaged?

          Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to sales@renewableoutdoors.com and we will process an insurance claim on your behalf.

          How do I place an order?

          First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

          You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

          Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

          If you would like to place an order by phone, give us a call at 1-844-345-2677.

          How will my order be fulfilled?

          As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

          Will you send an order confirmation via e-mail?

          An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

          How can I change My Account information?

          You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

          Do you charge sales tax?

          Only customers residing in the state of California, Colorado, Arizona, Pennsylvania, and Florida will be charged sales tax. Orders from outside of California, Colorado, Arizona, Pennsylvania, and Florida will not be charged sales tax. However, for EG4 products, tax must be charged for all states that charge sales tax. It is a EG4 policy.

          How can I make a change or cancel my order?

          Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at (our email)

          How long will it take for my order to ship?

          This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is in stock and we process the charges to your credit card it will ship within 3 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@renewableoutdoors.com.

          Can you ship to a P.O. Box or an APO Address?

          At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

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          Generac Protector Series 25kW Natural Gas or Propane Standby Generator Single Phase | RG02515ANAX

          $11,397.00

          Added to cart!
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